© 2019 Bee Lavish

FAQ

Shipping Policy

Bee Lavish Gift Packaging is included in all orders. 

Orders are generally housed in luxury matt black jewellery boxes in varying sizes, depending on the item ordered. 

All gift boxes contain a velvet finish inner to cushion your order. 

Orders are protected by adding Bee Lavish printed tissue paper ( and sometimes bubble wrap wrapped inside the tissue paper for added safety when in transit). 

Gift Boxes are completed with an environmentally friendly Bee Lavish wax seal and ribbon. 

Items are typically shipped in a re-usable bubble bag depending on the size and quantity of your order. 

UK orders are usually sent by Royal Mail, First Class Signed For or upgraded to Special Delivery where necessary.

International Shipping will be agreed and calculated upon request.

Returns & Cancellations Policy

I will work closely with you when designing and completing your order to ensure you are happy with your item(s) throughout the design and making process.  Due to the nature of my work being handmade to order I do not accept returns or cancellations once I have agreed to work on your design. 

If there has been any issue with your order in terms of an accident or you believe it to be faulty, I will be happy to discuss this with you to arrange for you to send it to me for repair, where I will determine if there was a fault...however please note that this is highly unlikely as all my work is very thoroughly checked before it is carefully packaged for shipping.  Individuals will be responsible for their own shipping costs and I can not be held responsible for Royal Mail deliveries once they are posted and you have the tracking information.  Please order in plenty of time where possible.

  I have also had cases where people have over twisted the wires moving some of the flowers around etc. or have tried to undo my work to then add bits on themselves, and have then broken their bespoke hair pieces in the process. 

I will of course happily try to rectify this for you where I can, as a chargeable repair or a complete re-wire, but please note that I can not be responsible for breakages from individuals trying to modify their pieces!

Payment Method

I kindly ask for a non returnable Design & Consultation Fee as a deposit, which is usually 20% of the total amount due, this ensures trust between us and covers my time responding to your design queries, possibly sketching you an idea, or tailoring a design for you, and ordering materials for your bespoke project.  This amount then comes off the total due so only the balance remains when your order is ready for shipping.

A bespoke quote is always sent first so that both the design you are ordering and the amount is clear.

When you are happy to go ahead I ask that the Design & Consultation Fee is paid to the Bee Lavish Business Account., details of which are provided on the quote and the account is based at Starling Bank.

An Invoice is sent for the remaining balance when your item is ready and will be shipped on payment received, 

tracking information will then be provided to you.

Photo Shoot or Boutique Inquiries

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I love to be involved in photo shoots and am happy to adapt a design or even make a new piece for shoots!  If a shoot is too far away I am happy to discuss lending items for an agreed returnable deposit.

If a wedding boutique or unique store would be interested in my stocking or displaying my designs then I would be very happy to discuss this with you, please email Bee Lavish directly if this is something you are interested in.