Frequently Asked Questions

 Terms & Conditions

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Terms & Conditions

My Terms & Conditions are laid out above in the Frequently Asked Questions Sections.  Please ensure you familiarise yourself with any that are relevant to your order, or potential order.

Due to the nature of my work I do not offer refunds or cancellations for any type of Commissions or for items purchase in the Bee Lavish Online Store, as these are also Made to Order items.  Whilst every care is taken to maintain a high standard of work, if you believe something to be faulty then I will be happy to look over the item and make a repair for you where I deem this to be my workmanship.  However, it is the customers responsibility to cover costs for postage both ways and any customs fees.  Where the piece has been amended or broken by the customer or a third party, I will do my best to repair or re-wire your design for a service fee to cover my time.  Please see the FAQ section about caring for products to avoid this happening!  :)

Online Store Orders  - please currently allow 2-4 weeks for your order to be hand crafted for you unless an item is marked as ready to ship.

Commissions - please allow 4-6 weeks for your order to be designed, agreed and crafted for you. I only take a limited amount of commission work so please book early to void being disappointed!

Your order may be ready sooner than these timescales but please contact me in plenty of time if it is needed for a special date.  If your date is at short notice, or you've found Bee Lavish designs late in the day, please still contact me and I will do my best to help you.

For Postage to the UK and Internationally, please see the relevant FAQ Sections.

Please also read the section on Design & Consultation Fees (Deposit) for Commissions.

If there is anything else I can help with, or you want to book a Design Appointment for a Commission, please either email me at beelavishco@gmail.com or use the Contact Form.

 

Thank you

©2020 Bee Lavish